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Automated Response
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Ordered Wrong Part
Ordered wrong chuck/adaptor
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<div class="control-group ticket_section"> <label class=" required control-label product_category_470401-label " for="helpdesk_ticket_product_category_470401">Category</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_product_category_470401_19000180811" name="helpdesk_ticket[custom_field][product_category_470401]"><option value="">...</option> <option value="Lathes">Lathes</option> <option value="Lathe Accessories">Lathe Accessories</option> <option value="Drill Press">Drill Press</option> <option value="Drill Press Accessories">Drill Press Accessories</option> <option value="Chucks">Chucks</option> <option value="Chuck Accessories">Chuck Accessories</option> <option value="Workshop">Workshop</option> <option value="Other">Other</option> <option value="Dealer/Store">Dealer/Store</option></select><div class="level_2"><label class="required">Product Name</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_product_name_470401_19000180811" name="helpdesk_ticket[custom_field][product_name_470401]"><option value="">...</option> </select></div><script type="text/javascript"> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_product_category_470401_19000180811').nested_select_tag({"data_tree":[["Lathes","Lathes",[["NOVA DVR Galaxi 1644","NOVA DVR Galaxi 1644",[]],["NOVA DVR XP","NOVA DVR XP",[]],["NOVA DVR Saturn","NOVA DVR Saturn",[]],["NOVA 1624-II","NOVA 1624-II",[]],["NOVA DVR 1624 Upgrade Motor","NOVA DVR 1624 Upgrade Motor",[]],["NOVA Comet II","NOVA Comet II",[]],["NOVA 3000","NOVA 3000",[]],["NOVA DVR 3000","NOVA DVR 3000",[]],["NOVA DVR 2024","NOVA DVR 2024",[]],["NOVA TL1500","NOVA TL1500",[]],["NOVA TL1000","NOVA TL1000",[]],["NOVA Mercury","NOVA Mercury",[]]]],["Lathe Accessories","Lathe Accessories",[["Bed","Bed",[]],["Belt","Belt",[]],["Centers","Centers",[]],["Control Box/Panel/HMI-DVR Accessories","Control Box/Panel/HMI-DVR Accessories",[]],["Decals","Decals",[]],["Motor","Motor",[]],["Faceplate","Faceplate",[]],["Guard","Guard",[]],["Handwheel","Handwheel",[]],["Toolrests","Toolrests",[]],["Toolslide","Toolslide",[]],["Toolslide Accessories","Toolslide Accessories",[]],["Toolpost (5/8\" 9024)","Toolpost (5/8\" 9024)",[]],["Lathe Bed Extension","Lathe Bed Extension",[]],["Outrigger Accessory","Outrigger Accessory",[]],["NOVA DVR Wireless Remote","NOVA DVR Wireless Remote",[]],["Stand/Stand Accessories","Stand/Stand Accessories",[]],["Keeper Plate","Keeper Plate",[]],["Spindle","Spindle",[]],["Grubscrew/Fibre Washer","Grubscrew/Fibre Washer",[]],["1624 upgrade controller mount screws","1624 upgrade controller mount screws",[]],["Screws Stripped","Screws Stripped",[]]]],["Drill Press","Drill Press",[["Viking","Viking",[]],["Voyager","Voyager",[]],["Vulcan","Vulcan",[]]]],["Drill Press Accessories","Drill Press Accessories",[["Chuck","Chuck",[]],["Decals","Decals",[]],["Downfeed 83820","Downfeed 83820",[]],["Emergency Stop","Emergency Stop",[]],["Gland Cable","Gland Cable",[]],["Handle 24130","Handle 24130",[]],["HMI-DVR","HMI-DVR",[]],["Screws/Bolts/Washers","Screws/Bolts/Washers",[]],["Spindle","Spindle",[]],["Wobble","Wobble",[]]]],["Chucks","Chucks",[["G3","G3",[]],["SuperNOVA","SuperNOVA",[]],["TITAN II","TITAN II",[]],["TITAN III","TITAN III",[]],["Infinity Quick Change","Infinity Quick Change",[]],["Precision Midi","Precision Midi",[]]]],["Chuck Accessories","Chuck Accessories",[["Chuck Inserts","Chuck Inserts",[]],["Jaw Accessories","Jaw Accessories",[]],["NOVA Infinity Jaws","NOVA Infinity Jaws",[]],["Key/Handle","Key/Handle",[]],["Chuck Case","Chuck Case",[]],["Chuck Case latch","Chuck Case latch",[]],["Pinion","Pinion",[]],["Screws","Screws",[]],["Slides","Slides",[]],["Scroll Ring","Scroll Ring",[]]]],["Workshop","Workshop",[["Dust Bags","Dust Bags",[]],["Mobile Base","Mobile Base",[]]]],["Other","Other",[]],["Dealer/Store","Dealer/Store",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"19000180811","subcategory_id":"helpdesk_ticket_custom_field_product_name_470401_19000180811"}); //]]> </script> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label your_contact_detail_470401-label " for="helpdesk_ticket_your_contact_detail_470401">Your Contact Detail</label> <div class="controls "> <textarea class=" required paragraph section_field span12" cols="40" id="helpdesk_ticket_custom_field_your_contact_detail_470401" name="helpdesk_ticket[custom_field][your_contact_detail_470401]" rows="6"> </textarea> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label your_location_470401-label " for="helpdesk_ticket_your_location_470401">Your Address</label> <div class="controls "> <textarea class=" required paragraph section_field span12" cols="40" id="helpdesk_ticket_custom_field_your_location_470401" name="helpdesk_ticket[custom_field][your_location_470401]" rows="6"> </textarea> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label product_category_470401-label " for="helpdesk_ticket_product_category_470401">Category</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_product_category_470401_19000270208" name="helpdesk_ticket[custom_field][product_category_470401]"><option value="">...</option> <option value="Lathes">Lathes</option> <option value="Lathe Accessories">Lathe Accessories</option> <option value="Drill Press">Drill Press</option> <option value="Drill Press Accessories">Drill Press Accessories</option> <option value="Chucks">Chucks</option> <option value="Chuck Accessories">Chuck Accessories</option> <option value="Workshop">Workshop</option> <option value="Other">Other</option> <option value="Dealer/Store">Dealer/Store</option></select><div class="level_2"><label class="required">Product Name</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_product_name_470401_19000270208" name="helpdesk_ticket[custom_field][product_name_470401]"><option value="">...</option> </select></div><script type="text/javascript"> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_product_category_470401_19000270208').nested_select_tag({"data_tree":[["Lathes","Lathes",[["NOVA DVR Galaxi 1644","NOVA DVR Galaxi 1644",[]],["NOVA DVR XP","NOVA DVR XP",[]],["NOVA DVR Saturn","NOVA DVR Saturn",[]],["NOVA 1624-II","NOVA 1624-II",[]],["NOVA DVR 1624 Upgrade Motor","NOVA DVR 1624 Upgrade Motor",[]],["NOVA Comet II","NOVA Comet II",[]],["NOVA 3000","NOVA 3000",[]],["NOVA DVR 3000","NOVA DVR 3000",[]],["NOVA DVR 2024","NOVA DVR 2024",[]],["NOVA TL1500","NOVA TL1500",[]],["NOVA TL1000","NOVA TL1000",[]],["NOVA Mercury","NOVA Mercury",[]]]],["Lathe Accessories","Lathe Accessories",[["Bed","Bed",[]],["Belt","Belt",[]],["Centers","Centers",[]],["Control Box/Panel/HMI-DVR Accessories","Control Box/Panel/HMI-DVR Accessories",[]],["Decals","Decals",[]],["Motor","Motor",[]],["Faceplate","Faceplate",[]],["Guard","Guard",[]],["Handwheel","Handwheel",[]],["Toolrests","Toolrests",[]],["Toolslide","Toolslide",[]],["Toolslide Accessories","Toolslide Accessories",[]],["Toolpost (5/8\" 9024)","Toolpost (5/8\" 9024)",[]],["Lathe Bed Extension","Lathe Bed Extension",[]],["Outrigger Accessory","Outrigger Accessory",[]],["NOVA DVR Wireless Remote","NOVA DVR Wireless Remote",[]],["Stand/Stand Accessories","Stand/Stand Accessories",[]],["Keeper Plate","Keeper Plate",[]],["Spindle","Spindle",[]],["Grubscrew/Fibre Washer","Grubscrew/Fibre Washer",[]],["1624 upgrade controller mount screws","1624 upgrade controller mount screws",[]],["Screws Stripped","Screws Stripped",[]]]],["Drill Press","Drill Press",[["Viking","Viking",[]],["Voyager","Voyager",[]],["Vulcan","Vulcan",[]]]],["Drill Press Accessories","Drill Press Accessories",[["Chuck","Chuck",[]],["Decals","Decals",[]],["Downfeed 83820","Downfeed 83820",[]],["Emergency Stop","Emergency Stop",[]],["Gland Cable","Gland Cable",[]],["Handle 24130","Handle 24130",[]],["HMI-DVR","HMI-DVR",[]],["Screws/Bolts/Washers","Screws/Bolts/Washers",[]],["Spindle","Spindle",[]],["Wobble","Wobble",[]]]],["Chucks","Chucks",[["G3","G3",[]],["SuperNOVA","SuperNOVA",[]],["TITAN II","TITAN II",[]],["TITAN III","TITAN III",[]],["Infinity Quick Change","Infinity Quick Change",[]],["Precision Midi","Precision Midi",[]]]],["Chuck Accessories","Chuck Accessories",[["Chuck Inserts","Chuck Inserts",[]],["Jaw Accessories","Jaw Accessories",[]],["NOVA Infinity Jaws","NOVA Infinity Jaws",[]],["Key/Handle","Key/Handle",[]],["Chuck Case","Chuck Case",[]],["Chuck Case latch","Chuck Case latch",[]],["Pinion","Pinion",[]],["Screws","Screws",[]],["Slides","Slides",[]],["Scroll Ring","Scroll Ring",[]]]],["Workshop","Workshop",[["Dust Bags","Dust Bags",[]],["Mobile Base","Mobile Base",[]]]],["Other","Other",[]],["Dealer/Store","Dealer/Store",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"19000270208","subcategory_id":"helpdesk_ticket_custom_field_product_name_470401_19000270208"}); //]]> </script> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label product_category_470401-label " for="helpdesk_ticket_product_category_470401">Category</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_product_category_470401_19000180812" name="helpdesk_ticket[custom_field][product_category_470401]"><option value="">...</option> <option value="Lathes">Lathes</option> <option value="Lathe Accessories">Lathe Accessories</option> <option value="Drill Press">Drill Press</option> <option value="Drill Press Accessories">Drill Press Accessories</option> <option value="Chucks">Chucks</option> <option value="Chuck Accessories">Chuck Accessories</option> <option value="Workshop">Workshop</option> <option value="Other">Other</option> <option value="Dealer/Store">Dealer/Store</option></select><div class="level_2"><label class="required">Product Name</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_product_name_470401_19000180812" name="helpdesk_ticket[custom_field][product_name_470401]"><option value="">...</option> </select></div><script type="text/javascript"> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_product_category_470401_19000180812').nested_select_tag({"data_tree":[["Lathes","Lathes",[["NOVA DVR Galaxi 1644","NOVA DVR Galaxi 1644",[]],["NOVA DVR XP","NOVA DVR XP",[]],["NOVA DVR Saturn","NOVA DVR Saturn",[]],["NOVA 1624-II","NOVA 1624-II",[]],["NOVA DVR 1624 Upgrade Motor","NOVA DVR 1624 Upgrade Motor",[]],["NOVA Comet II","NOVA Comet II",[]],["NOVA 3000","NOVA 3000",[]],["NOVA DVR 3000","NOVA DVR 3000",[]],["NOVA DVR 2024","NOVA DVR 2024",[]],["NOVA TL1500","NOVA TL1500",[]],["NOVA TL1000","NOVA TL1000",[]],["NOVA Mercury","NOVA Mercury",[]]]],["Lathe Accessories","Lathe Accessories",[["Bed","Bed",[]],["Belt","Belt",[]],["Centers","Centers",[]],["Control Box/Panel/HMI-DVR Accessories","Control Box/Panel/HMI-DVR Accessories",[]],["Decals","Decals",[]],["Motor","Motor",[]],["Faceplate","Faceplate",[]],["Guard","Guard",[]],["Handwheel","Handwheel",[]],["Toolrests","Toolrests",[]],["Toolslide","Toolslide",[]],["Toolslide Accessories","Toolslide Accessories",[]],["Toolpost (5/8\" 9024)","Toolpost (5/8\" 9024)",[]],["Lathe Bed Extension","Lathe Bed Extension",[]],["Outrigger Accessory","Outrigger Accessory",[]],["NOVA DVR Wireless Remote","NOVA DVR Wireless Remote",[]],["Stand/Stand Accessories","Stand/Stand Accessories",[]],["Keeper Plate","Keeper Plate",[]],["Spindle","Spindle",[]],["Grubscrew/Fibre Washer","Grubscrew/Fibre Washer",[]],["1624 upgrade controller mount screws","1624 upgrade controller mount screws",[]],["Screws Stripped","Screws Stripped",[]]]],["Drill Press","Drill Press",[["Viking","Viking",[]],["Voyager","Voyager",[]],["Vulcan","Vulcan",[]]]],["Drill Press Accessories","Drill Press Accessories",[["Chuck","Chuck",[]],["Decals","Decals",[]],["Downfeed 83820","Downfeed 83820",[]],["Emergency Stop","Emergency Stop",[]],["Gland Cable","Gland Cable",[]],["Handle 24130","Handle 24130",[]],["HMI-DVR","HMI-DVR",[]],["Screws/Bolts/Washers","Screws/Bolts/Washers",[]],["Spindle","Spindle",[]],["Wobble","Wobble",[]]]],["Chucks","Chucks",[["G3","G3",[]],["SuperNOVA","SuperNOVA",[]],["TITAN II","TITAN II",[]],["TITAN III","TITAN III",[]],["Infinity Quick Change","Infinity Quick Change",[]],["Precision Midi","Precision Midi",[]]]],["Chuck Accessories","Chuck Accessories",[["Chuck Inserts","Chuck Inserts",[]],["Jaw Accessories","Jaw Accessories",[]],["NOVA Infinity Jaws","NOVA Infinity Jaws",[]],["Key/Handle","Key/Handle",[]],["Chuck Case","Chuck Case",[]],["Chuck Case latch","Chuck Case latch",[]],["Pinion","Pinion",[]],["Screws","Screws",[]],["Slides","Slides",[]],["Scroll Ring","Scroll Ring",[]]]],["Workshop","Workshop",[["Dust Bags","Dust Bags",[]],["Mobile Base","Mobile Base",[]]]],["Other","Other",[]],["Dealer/Store","Dealer/Store",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"19000180812","subcategory_id":"helpdesk_ticket_custom_field_product_name_470401_19000180812"}); //]]> </script> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label problem_on_470401-label " for="helpdesk_ticket_problem_on_470401">Problem on</label> <div class="controls "> <select class=" required dropdown_blank section_field dynamic_sections" id="helpdesk_ticket_custom_field_problem_on_470401" name="helpdesk_ticket[custom_field][problem_on_470401]"><option value="">...</option> <option value="Control Board" data-id="19000358807">Control Board</option> <option value="Electrical Circuits" data-id="19000270235">Electrical Circuits</option> <option value="Firmware" data-id="19000270236">Firmware</option> <option value="Headstock" data-id="19000270233">Headstock</option> <option value="Jaws" data-id="19000361908">Jaws</option> <option value="Motor" data-id="19000270231">Motor</option> <option value="Run Outs" data-id="19000270237">Run Outs</option> <option value="Sensor" data-id="19000270232">Sensor</option> <option value="Tailstock" data-id="19000270234">Tailstock</option> <option value="Toolrest/Toolpost" data-id="19000361651">Toolrest/Toolpost</option> <option value="Wobble" data-id="19000389682">Wobble</option> <option value="Shipment damaged" data-id="19000390284">Shipment damaged</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" control-label sku_number_470401-label " for="helpdesk_ticket_sku_number_470401">SKU Number</label> <div class="controls "> <input class=" number section_field span12" id="helpdesk_ticket_custom_field_sku_number_470401" name="helpdesk_ticket[custom_field][sku_number_470401]" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label place_of_purchase_470401-label " for="helpdesk_ticket_place_of_purchase_470401">Place of Purchase</label> <div class="controls "> <input class=" text section_field span12" id="helpdesk_ticket_custom_field_place_of_purchase_470401" name="helpdesk_ticket[custom_field][place_of_purchase_470401]" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label date_470401-label " for="helpdesk_ticket_date_470401">Date</label> <div class="controls support-date-field "> <input class=" date section_field datepicker_popover" data-date-format="d M, yy" data-show-image="true" id="helpdesk_ticket_custom_field_date_470401" name="helpdesk_ticket[custom_field][date_470401]" readonly="readonly" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label serial_number_470401-label " for="helpdesk_ticket_serial_number_470401">Serial Number</label> <div class="controls "> <input class=" text section_field span12" id="helpdesk_ticket_custom_field_serial_number_470401" name="helpdesk_ticket[custom_field][serial_number_470401]" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label firmware_version_470401-label " for="helpdesk_ticket_firmware_version_470401">Firmware Version</label> <div class="controls "> <input class=" text section_field span12" id="helpdesk_ticket_custom_field_firmware_version_470401" name="helpdesk_ticket[custom_field][firmware_version_470401]" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label your_location_470401-label " for="helpdesk_ticket_your_location_470401">Your Address</label> <div class="controls "> <textarea class=" required paragraph section_field span12" cols="40" id="helpdesk_ticket_custom_field_your_location_470401" name="helpdesk_ticket[custom_field][your_location_470401]" rows="6"> </textarea> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label product_category_470401-label " for="helpdesk_ticket_product_category_470401">Category</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_product_category_470401_19000180810" name="helpdesk_ticket[custom_field][product_category_470401]"><option value="">...</option> <option value="Lathes">Lathes</option> <option value="Lathe Accessories">Lathe Accessories</option> <option value="Drill Press">Drill Press</option> <option value="Drill Press Accessories">Drill Press Accessories</option> <option value="Chucks">Chucks</option> <option value="Chuck Accessories">Chuck Accessories</option> <option value="Workshop">Workshop</option> <option value="Other">Other</option> <option value="Dealer/Store">Dealer/Store</option></select><div class="level_2"><label class="required">Product Name</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_product_name_470401_19000180810" name="helpdesk_ticket[custom_field][product_name_470401]"><option value="">...</option> </select></div><script type="text/javascript"> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_product_category_470401_19000180810').nested_select_tag({"data_tree":[["Lathes","Lathes",[["NOVA DVR Galaxi 1644","NOVA DVR Galaxi 1644",[]],["NOVA DVR XP","NOVA DVR XP",[]],["NOVA DVR Saturn","NOVA DVR Saturn",[]],["NOVA 1624-II","NOVA 1624-II",[]],["NOVA DVR 1624 Upgrade Motor","NOVA DVR 1624 Upgrade Motor",[]],["NOVA Comet II","NOVA Comet II",[]],["NOVA 3000","NOVA 3000",[]],["NOVA DVR 3000","NOVA DVR 3000",[]],["NOVA DVR 2024","NOVA DVR 2024",[]],["NOVA TL1500","NOVA TL1500",[]],["NOVA TL1000","NOVA TL1000",[]],["NOVA Mercury","NOVA Mercury",[]]]],["Lathe Accessories","Lathe Accessories",[["Bed","Bed",[]],["Belt","Belt",[]],["Centers","Centers",[]],["Control Box/Panel/HMI-DVR Accessories","Control Box/Panel/HMI-DVR Accessories",[]],["Decals","Decals",[]],["Motor","Motor",[]],["Faceplate","Faceplate",[]],["Guard","Guard",[]],["Handwheel","Handwheel",[]],["Toolrests","Toolrests",[]],["Toolslide","Toolslide",[]],["Toolslide Accessories","Toolslide Accessories",[]],["Toolpost (5/8\" 9024)","Toolpost (5/8\" 9024)",[]],["Lathe Bed Extension","Lathe Bed Extension",[]],["Outrigger Accessory","Outrigger Accessory",[]],["NOVA DVR Wireless Remote","NOVA DVR Wireless Remote",[]],["Stand/Stand Accessories","Stand/Stand Accessories",[]],["Keeper Plate","Keeper Plate",[]],["Spindle","Spindle",[]],["Grubscrew/Fibre Washer","Grubscrew/Fibre Washer",[]],["1624 upgrade controller mount screws","1624 upgrade controller mount screws",[]],["Screws Stripped","Screws Stripped",[]]]],["Drill Press","Drill Press",[["Viking","Viking",[]],["Voyager","Voyager",[]],["Vulcan","Vulcan",[]]]],["Drill Press Accessories","Drill Press Accessories",[["Chuck","Chuck",[]],["Decals","Decals",[]],["Downfeed 83820","Downfeed 83820",[]],["Emergency Stop","Emergency Stop",[]],["Gland Cable","Gland Cable",[]],["Handle 24130","Handle 24130",[]],["HMI-DVR","HMI-DVR",[]],["Screws/Bolts/Washers","Screws/Bolts/Washers",[]],["Spindle","Spindle",[]],["Wobble","Wobble",[]]]],["Chucks","Chucks",[["G3","G3",[]],["SuperNOVA","SuperNOVA",[]],["TITAN II","TITAN II",[]],["TITAN III","TITAN III",[]],["Infinity Quick Change","Infinity Quick Change",[]],["Precision Midi","Precision Midi",[]]]],["Chuck Accessories","Chuck Accessories",[["Chuck Inserts","Chuck Inserts",[]],["Jaw Accessories","Jaw Accessories",[]],["NOVA Infinity Jaws","NOVA Infinity Jaws",[]],["Key/Handle","Key/Handle",[]],["Chuck Case","Chuck Case",[]],["Chuck Case latch","Chuck Case latch",[]],["Pinion","Pinion",[]],["Screws","Screws",[]],["Slides","Slides",[]],["Scroll Ring","Scroll Ring",[]]]],["Workshop","Workshop",[["Dust Bags","Dust Bags",[]],["Mobile Base","Mobile Base",[]]]],["Other","Other",[]],["Dealer/Store","Dealer/Store",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"19000180810","subcategory_id":"helpdesk_ticket_custom_field_product_name_470401_19000180810"}); //]]> </script> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label product_category_470401-label " for="helpdesk_ticket_product_category_470401">Category</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_product_category_470401_19000270209" name="helpdesk_ticket[custom_field][product_category_470401]"><option value="">...</option> <option value="Lathes">Lathes</option> <option value="Lathe Accessories">Lathe Accessories</option> <option value="Drill Press">Drill Press</option> <option value="Drill Press Accessories">Drill Press Accessories</option> <option value="Chucks">Chucks</option> <option value="Chuck Accessories">Chuck Accessories</option> <option value="Workshop">Workshop</option> <option value="Other">Other</option> <option value="Dealer/Store">Dealer/Store</option></select><div class="level_2"><label class="required">Product Name</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_product_name_470401_19000270209" name="helpdesk_ticket[custom_field][product_name_470401]"><option value="">...</option> </select></div><script type="text/javascript"> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_product_category_470401_19000270209').nested_select_tag({"data_tree":[["Lathes","Lathes",[["NOVA DVR Galaxi 1644","NOVA DVR Galaxi 1644",[]],["NOVA DVR XP","NOVA DVR XP",[]],["NOVA DVR Saturn","NOVA DVR Saturn",[]],["NOVA 1624-II","NOVA 1624-II",[]],["NOVA DVR 1624 Upgrade Motor","NOVA DVR 1624 Upgrade Motor",[]],["NOVA Comet II","NOVA Comet II",[]],["NOVA 3000","NOVA 3000",[]],["NOVA DVR 3000","NOVA DVR 3000",[]],["NOVA DVR 2024","NOVA DVR 2024",[]],["NOVA TL1500","NOVA TL1500",[]],["NOVA TL1000","NOVA TL1000",[]],["NOVA Mercury","NOVA Mercury",[]]]],["Lathe Accessories","Lathe Accessories",[["Bed","Bed",[]],["Belt","Belt",[]],["Centers","Centers",[]],["Control Box/Panel/HMI-DVR Accessories","Control Box/Panel/HMI-DVR Accessories",[]],["Decals","Decals",[]],["Motor","Motor",[]],["Faceplate","Faceplate",[]],["Guard","Guard",[]],["Handwheel","Handwheel",[]],["Toolrests","Toolrests",[]],["Toolslide","Toolslide",[]],["Toolslide Accessories","Toolslide Accessories",[]],["Toolpost (5/8\" 9024)","Toolpost (5/8\" 9024)",[]],["Lathe Bed Extension","Lathe Bed Extension",[]],["Outrigger Accessory","Outrigger Accessory",[]],["NOVA DVR Wireless Remote","NOVA DVR Wireless Remote",[]],["Stand/Stand Accessories","Stand/Stand Accessories",[]],["Keeper Plate","Keeper Plate",[]],["Spindle","Spindle",[]],["Grubscrew/Fibre Washer","Grubscrew/Fibre Washer",[]],["1624 upgrade controller mount screws","1624 upgrade controller mount screws",[]],["Screws Stripped","Screws Stripped",[]]]],["Drill Press","Drill Press",[["Viking","Viking",[]],["Voyager","Voyager",[]],["Vulcan","Vulcan",[]]]],["Drill Press Accessories","Drill Press Accessories",[["Chuck","Chuck",[]],["Decals","Decals",[]],["Downfeed 83820","Downfeed 83820",[]],["Emergency Stop","Emergency Stop",[]],["Gland Cable","Gland Cable",[]],["Handle 24130","Handle 24130",[]],["HMI-DVR","HMI-DVR",[]],["Screws/Bolts/Washers","Screws/Bolts/Washers",[]],["Spindle","Spindle",[]],["Wobble","Wobble",[]]]],["Chucks","Chucks",[["G3","G3",[]],["SuperNOVA","SuperNOVA",[]],["TITAN II","TITAN II",[]],["TITAN III","TITAN III",[]],["Infinity Quick Change","Infinity Quick Change",[]],["Precision Midi","Precision Midi",[]]]],["Chuck Accessories","Chuck Accessories",[["Chuck Inserts","Chuck Inserts",[]],["Jaw Accessories","Jaw Accessories",[]],["NOVA Infinity Jaws","NOVA Infinity Jaws",[]],["Key/Handle","Key/Handle",[]],["Chuck Case","Chuck Case",[]],["Chuck Case latch","Chuck Case latch",[]],["Pinion","Pinion",[]],["Screws","Screws",[]],["Slides","Slides",[]],["Scroll Ring","Scroll Ring",[]]]],["Workshop","Workshop",[["Dust Bags","Dust Bags",[]],["Mobile Base","Mobile Base",[]]]],["Other","Other",[]],["Dealer/Store","Dealer/Store",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"19000270209","subcategory_id":"helpdesk_ticket_custom_field_product_name_470401_19000270209"}); //]]> </script> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label shipping_details_470401-label " for="helpdesk_ticket_shipping_details_470401">Shipping Details</label> <div class="controls "> <textarea class=" required paragraph section_field span12" cols="40" id="helpdesk_ticket_custom_field_shipping_details_470401" name="helpdesk_ticket[custom_field][shipping_details_470401]" rows="6"> </textarea> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label product_category_470401-label " for="helpdesk_ticket_product_category_470401">Category</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_product_category_470401_19000270344" name="helpdesk_ticket[custom_field][product_category_470401]"><option value="">...</option> <option value="Lathes">Lathes</option> <option value="Lathe Accessories">Lathe Accessories</option> <option value="Drill Press">Drill Press</option> <option value="Drill Press Accessories">Drill Press Accessories</option> <option value="Chucks">Chucks</option> <option value="Chuck Accessories">Chuck Accessories</option> <option value="Workshop">Workshop</option> <option value="Other">Other</option> <option value="Dealer/Store">Dealer/Store</option></select><div class="level_2"><label class="required">Product Name</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_product_name_470401_19000270344" name="helpdesk_ticket[custom_field][product_name_470401]"><option value="">...</option> </select></div><script type="text/javascript"> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_product_category_470401_19000270344').nested_select_tag({"data_tree":[["Lathes","Lathes",[["NOVA DVR Galaxi 1644","NOVA DVR Galaxi 1644",[]],["NOVA DVR XP","NOVA DVR XP",[]],["NOVA DVR Saturn","NOVA DVR Saturn",[]],["NOVA 1624-II","NOVA 1624-II",[]],["NOVA DVR 1624 Upgrade Motor","NOVA DVR 1624 Upgrade Motor",[]],["NOVA Comet II","NOVA Comet II",[]],["NOVA 3000","NOVA 3000",[]],["NOVA DVR 3000","NOVA DVR 3000",[]],["NOVA DVR 2024","NOVA DVR 2024",[]],["NOVA TL1500","NOVA TL1500",[]],["NOVA TL1000","NOVA TL1000",[]],["NOVA Mercury","NOVA Mercury",[]]]],["Lathe Accessories","Lathe Accessories",[["Bed","Bed",[]],["Belt","Belt",[]],["Centers","Centers",[]],["Control Box/Panel/HMI-DVR Accessories","Control Box/Panel/HMI-DVR Accessories",[]],["Decals","Decals",[]],["Motor","Motor",[]],["Faceplate","Faceplate",[]],["Guard","Guard",[]],["Handwheel","Handwheel",[]],["Toolrests","Toolrests",[]],["Toolslide","Toolslide",[]],["Toolslide Accessories","Toolslide Accessories",[]],["Toolpost (5/8\" 9024)","Toolpost (5/8\" 9024)",[]],["Lathe Bed Extension","Lathe Bed Extension",[]],["Outrigger Accessory","Outrigger Accessory",[]],["NOVA DVR Wireless Remote","NOVA DVR Wireless Remote",[]],["Stand/Stand Accessories","Stand/Stand Accessories",[]],["Keeper Plate","Keeper Plate",[]],["Spindle","Spindle",[]],["Grubscrew/Fibre Washer","Grubscrew/Fibre Washer",[]],["1624 upgrade controller mount screws","1624 upgrade controller mount screws",[]],["Screws Stripped","Screws Stripped",[]]]],["Drill Press","Drill Press",[["Viking","Viking",[]],["Voyager","Voyager",[]],["Vulcan","Vulcan",[]]]],["Drill Press Accessories","Drill Press Accessories",[["Chuck","Chuck",[]],["Decals","Decals",[]],["Downfeed 83820","Downfeed 83820",[]],["Emergency Stop","Emergency Stop",[]],["Gland Cable","Gland Cable",[]],["Handle 24130","Handle 24130",[]],["HMI-DVR","HMI-DVR",[]],["Screws/Bolts/Washers","Screws/Bolts/Washers",[]],["Spindle","Spindle",[]],["Wobble","Wobble",[]]]],["Chucks","Chucks",[["G3","G3",[]],["SuperNOVA","SuperNOVA",[]],["TITAN II","TITAN II",[]],["TITAN III","TITAN III",[]],["Infinity Quick Change","Infinity Quick Change",[]],["Precision Midi","Precision Midi",[]]]],["Chuck Accessories","Chuck Accessories",[["Chuck Inserts","Chuck Inserts",[]],["Jaw Accessories","Jaw Accessories",[]],["NOVA Infinity Jaws","NOVA Infinity Jaws",[]],["Key/Handle","Key/Handle",[]],["Chuck Case","Chuck Case",[]],["Chuck Case latch","Chuck Case latch",[]],["Pinion","Pinion",[]],["Screws","Screws",[]],["Slides","Slides",[]],["Scroll Ring","Scroll Ring",[]]]],["Workshop","Workshop",[["Dust Bags","Dust Bags",[]],["Mobile Base","Mobile Base",[]]]],["Other","Other",[]],["Dealer/Store","Dealer/Store",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"19000270344","subcategory_id":"helpdesk_ticket_custom_field_product_name_470401_19000270344"}); //]]> </script> </div> </div> <div class="control-group ticket_section"> <label class=" control-label date_470401-label " for="helpdesk_ticket_date_470401">Date</label> <div class="controls support-date-field "> <input class=" date section_field datepicker_popover" data-date-format="d M, yy" data-show-image="true" id="helpdesk_ticket_custom_field_date_470401" name="helpdesk_ticket[custom_field][date_470401]" readonly="readonly" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label place_of_purchase_470401-label " for="helpdesk_ticket_place_of_purchase_470401">Place of Purchase</label> <div class="controls "> <input class=" text section_field span12" id="helpdesk_ticket_custom_field_place_of_purchase_470401" name="helpdesk_ticket[custom_field][place_of_purchase_470401]" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label serial_number_470401-label " for="helpdesk_ticket_serial_number_470401">Serial Number</label> <div class="controls "> <input class=" text section_field span12" id="helpdesk_ticket_custom_field_serial_number_470401" name="helpdesk_ticket[custom_field][serial_number_470401]" size="30" type="text" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label your_contact_details_470401-label " for="helpdesk_ticket_your_contact_details_470401">Best Contact Number</label> <div class="controls "> <textarea class=" paragraph section_field span12" cols="40" id="helpdesk_ticket_custom_field_your_contact_details_470401" name="helpdesk_ticket[custom_field][your_contact_details_470401]" rows="6"> </textarea> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label your_location_470401-label " for="helpdesk_ticket_your_location_470401">Your Address</label> <div class="controls "> <textarea class=" required paragraph section_field span12" cols="40" id="helpdesk_ticket_custom_field_your_location_470401" name="helpdesk_ticket[custom_field][your_location_470401]" rows="6"> </textarea> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label product_category_470401-label " for="helpdesk_ticket_product_category_470401">Category</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_product_category_470401_19000180813" name="helpdesk_ticket[custom_field][product_category_470401]"><option value="">...</option> <option value="Lathes">Lathes</option> <option value="Lathe Accessories">Lathe Accessories</option> <option value="Drill Press">Drill Press</option> <option value="Drill Press Accessories">Drill Press Accessories</option> <option value="Chucks">Chucks</option> <option value="Chuck Accessories">Chuck Accessories</option> <option value="Workshop">Workshop</option> <option value="Other">Other</option> <option value="Dealer/Store">Dealer/Store</option></select><div class="level_2"><label class="required">Product Name</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_product_name_470401_19000180813" name="helpdesk_ticket[custom_field][product_name_470401]"><option value="">...</option> </select></div><script type="text/javascript"> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_product_category_470401_19000180813').nested_select_tag({"data_tree":[["Lathes","Lathes",[["NOVA DVR Galaxi 1644","NOVA DVR Galaxi 1644",[]],["NOVA DVR XP","NOVA DVR XP",[]],["NOVA DVR Saturn","NOVA DVR Saturn",[]],["NOVA 1624-II","NOVA 1624-II",[]],["NOVA DVR 1624 Upgrade Motor","NOVA DVR 1624 Upgrade Motor",[]],["NOVA Comet II","NOVA Comet II",[]],["NOVA 3000","NOVA 3000",[]],["NOVA DVR 3000","NOVA DVR 3000",[]],["NOVA DVR 2024","NOVA DVR 2024",[]],["NOVA TL1500","NOVA TL1500",[]],["NOVA TL1000","NOVA TL1000",[]],["NOVA Mercury","NOVA Mercury",[]]]],["Lathe Accessories","Lathe Accessories",[["Bed","Bed",[]],["Belt","Belt",[]],["Centers","Centers",[]],["Control Box/Panel/HMI-DVR Accessories","Control Box/Panel/HMI-DVR Accessories",[]],["Decals","Decals",[]],["Motor","Motor",[]],["Faceplate","Faceplate",[]],["Guard","Guard",[]],["Handwheel","Handwheel",[]],["Toolrests","Toolrests",[]],["Toolslide","Toolslide",[]],["Toolslide Accessories","Toolslide Accessories",[]],["Toolpost (5/8\" 9024)","Toolpost (5/8\" 9024)",[]],["Lathe Bed Extension","Lathe Bed Extension",[]],["Outrigger Accessory","Outrigger Accessory",[]],["NOVA DVR Wireless Remote","NOVA DVR Wireless Remote",[]],["Stand/Stand Accessories","Stand/Stand Accessories",[]],["Keeper Plate","Keeper Plate",[]],["Spindle","Spindle",[]],["Grubscrew/Fibre Washer","Grubscrew/Fibre Washer",[]],["1624 upgrade controller mount screws","1624 upgrade controller mount screws",[]],["Screws Stripped","Screws Stripped",[]]]],["Drill Press","Drill Press",[["Viking","Viking",[]],["Voyager","Voyager",[]],["Vulcan","Vulcan",[]]]],["Drill Press Accessories","Drill Press Accessories",[["Chuck","Chuck",[]],["Decals","Decals",[]],["Downfeed 83820","Downfeed 83820",[]],["Emergency Stop","Emergency Stop",[]],["Gland Cable","Gland Cable",[]],["Handle 24130","Handle 24130",[]],["HMI-DVR","HMI-DVR",[]],["Screws/Bolts/Washers","Screws/Bolts/Washers",[]],["Spindle","Spindle",[]],["Wobble","Wobble",[]]]],["Chucks","Chucks",[["G3","G3",[]],["SuperNOVA","SuperNOVA",[]],["TITAN II","TITAN II",[]],["TITAN III","TITAN III",[]],["Infinity Quick Change","Infinity Quick Change",[]],["Precision Midi","Precision Midi",[]]]],["Chuck Accessories","Chuck Accessories",[["Chuck Inserts","Chuck Inserts",[]],["Jaw Accessories","Jaw Accessories",[]],["NOVA Infinity Jaws","NOVA Infinity Jaws",[]],["Key/Handle","Key/Handle",[]],["Chuck Case","Chuck Case",[]],["Chuck Case latch","Chuck Case latch",[]],["Pinion","Pinion",[]],["Screws","Screws",[]],["Slides","Slides",[]],["Scroll Ring","Scroll Ring",[]]]],["Workshop","Workshop",[["Dust Bags","Dust Bags",[]],["Mobile Base","Mobile Base",[]]]],["Other","Other",[]],["Dealer/Store","Dealer/Store",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"19000180813","subcategory_id":"helpdesk_ticket_custom_field_product_name_470401_19000180813"}); //]]> </script> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label product_category_470401-label " for="helpdesk_ticket_product_category_470401">Category</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_product_category_470401_19000270902" name="helpdesk_ticket[custom_field][product_category_470401]"><option value="">...</option> <option value="Lathes">Lathes</option> <option value="Lathe Accessories">Lathe Accessories</option> <option value="Drill Press">Drill Press</option> <option value="Drill Press Accessories">Drill Press Accessories</option> <option value="Chucks">Chucks</option> <option value="Chuck Accessories">Chuck Accessories</option> <option value="Workshop">Workshop</option> <option value="Other">Other</option> <option value="Dealer/Store">Dealer/Store</option></select><div class="level_2"><label class="required">Product Name</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_product_name_470401_19000270902" name="helpdesk_ticket[custom_field][product_name_470401]"><option value="">...</option> </select></div><script type="text/javascript"> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_product_category_470401_19000270902').nested_select_tag({"data_tree":[["Lathes","Lathes",[["NOVA DVR Galaxi 1644","NOVA DVR Galaxi 1644",[]],["NOVA DVR XP","NOVA DVR XP",[]],["NOVA DVR Saturn","NOVA DVR Saturn",[]],["NOVA 1624-II","NOVA 1624-II",[]],["NOVA DVR 1624 Upgrade Motor","NOVA DVR 1624 Upgrade Motor",[]],["NOVA Comet II","NOVA Comet II",[]],["NOVA 3000","NOVA 3000",[]],["NOVA DVR 3000","NOVA DVR 3000",[]],["NOVA DVR 2024","NOVA DVR 2024",[]],["NOVA TL1500","NOVA TL1500",[]],["NOVA TL1000","NOVA TL1000",[]],["NOVA Mercury","NOVA Mercury",[]]]],["Lathe Accessories","Lathe Accessories",[["Bed","Bed",[]],["Belt","Belt",[]],["Centers","Centers",[]],["Control Box/Panel/HMI-DVR Accessories","Control Box/Panel/HMI-DVR Accessories",[]],["Decals","Decals",[]],["Motor","Motor",[]],["Faceplate","Faceplate",[]],["Guard","Guard",[]],["Handwheel","Handwheel",[]],["Toolrests","Toolrests",[]],["Toolslide","Toolslide",[]],["Toolslide Accessories","Toolslide Accessories",[]],["Toolpost (5/8\" 9024)","Toolpost (5/8\" 9024)",[]],["Lathe Bed Extension","Lathe Bed Extension",[]],["Outrigger Accessory","Outrigger Accessory",[]],["NOVA DVR Wireless Remote","NOVA DVR Wireless Remote",[]],["Stand/Stand Accessories","Stand/Stand Accessories",[]],["Keeper Plate","Keeper Plate",[]],["Spindle","Spindle",[]],["Grubscrew/Fibre Washer","Grubscrew/Fibre Washer",[]],["1624 upgrade controller mount screws","1624 upgrade controller mount screws",[]],["Screws Stripped","Screws Stripped",[]]]],["Drill Press","Drill Press",[["Viking","Viking",[]],["Voyager","Voyager",[]],["Vulcan","Vulcan",[]]]],["Drill Press Accessories","Drill Press Accessories",[["Chuck","Chuck",[]],["Decals","Decals",[]],["Downfeed 83820","Downfeed 83820",[]],["Emergency Stop","Emergency Stop",[]],["Gland Cable","Gland Cable",[]],["Handle 24130","Handle 24130",[]],["HMI-DVR","HMI-DVR",[]],["Screws/Bolts/Washers","Screws/Bolts/Washers",[]],["Spindle","Spindle",[]],["Wobble","Wobble",[]]]],["Chucks","Chucks",[["G3","G3",[]],["SuperNOVA","SuperNOVA",[]],["TITAN II","TITAN II",[]],["TITAN III","TITAN III",[]],["Infinity Quick Change","Infinity Quick Change",[]],["Precision Midi","Precision Midi",[]]]],["Chuck Accessories","Chuck Accessories",[["Chuck Inserts","Chuck Inserts",[]],["Jaw Accessories","Jaw Accessories",[]],["NOVA Infinity Jaws","NOVA Infinity Jaws",[]],["Key/Handle","Key/Handle",[]],["Chuck Case","Chuck Case",[]],["Chuck Case latch","Chuck Case latch",[]],["Pinion","Pinion",[]],["Screws","Screws",[]],["Slides","Slides",[]],["Scroll Ring","Scroll Ring",[]]]],["Workshop","Workshop",[["Dust Bags","Dust Bags",[]],["Mobile Base","Mobile Base",[]]]],["Other","Other",[]],["Dealer/Store","Dealer/Store",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"19000270902","subcategory_id":"helpdesk_ticket_custom_field_product_name_470401_19000270902"}); //]]> </script> </div> </div>
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